Privacy Policy — Multilab Platform

1. Introduction

Multilab (“we”, “our”, “us”) is committed to protecting your personal data and ensuring transparency in how we collect, use, store, and safeguard your information.

This Privacy Policy explains your rights and our responsibilities under the Personal Data Protection Act (PDPA) of Thailand and relevant international standards.

2. Information We Collect

We may collect the following types of personal data:

1. 2.1   Identity Information
• Full name
• Display name or username
• Contact information (email, phone number)
2. 2.2   Delivery & Transaction Information
• Shipping address
• Order history
• Payment-related information (processed through third-party payment providers)
3. 2.3   Technical Information
• IP address
• Device information
• Browser type
• Cookies and usage data
4. 2.4   User-Generated Content
• Design files, artwork, images, or assets uploaded for production
• Messages or communication with customer support

3. How We Use Your Information

We use personal data for the following purposes:

1. 3.1   To process orders, produce goods, and deliver services
2. 3.2   To create, maintain, and secure user accounts
3. 3.3   To provide customer support and after-sales service
4. 3.4   To analyze usage and improve platform performance
5. 3.5   To personalize user experience and provide recommendations
6. 3.6   To send marketing communications (only with consent)
7. 3.7   To comply with legal obligations

4. Sharing Your Information

We may share personal data with:

• Payment service providers
• Shipping and logistics partners
• Cloud hosting and data storage providers
• Technical service providers (analytics, security tools)

We do not sell or trade personal information to third parties.

All third-party partners operate under confidentiality and data protection agreements.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Fulfill legal obligations
• Resolve disputes
• Maintain accurate business records

Users may request data deletion at any time, subject to legal exceptions.

6. Data Protection & Security

We implement industry-standard measures to safeguard data, including:

• Encryption of sensitive information
• Access-control permissions
• Secure server infrastructure
• Regular system monitoring and audits

However, no system can guarantee absolute security.

7. User Rights

Under applicable data protection laws, users have the right to:

• Access their personal data
• Request corrections
• Request deletion
• Withdraw consent
• Request copies of their data
• Object to certain forms of processing

Requests may be submitted through our official support channels.

8. Cookies Policy

We use cookies to:

• Enhance website functionality
• Store user preferences
• Analyze usage behavior
• Personalize experiences

Users may disable cookies in their browser settings, although some features may not function properly.

9. Children’s Privacy

The Platform is not intended for users under 13 years of age. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

Multilab may update this Policy periodically.The latest version will always be available on the Platform and will take effect immediately upon publication.